Support teams handle a constant flow of questions, technical issues, and service requests. Resolving tickets is only part of the job. Managers also need to know why support ticket volume changes, which issues keep coming back, and where their teams need help. Helpdesk ticket

The Desk365 AI Agent lets support agents and contacts get support directly from Microsoft Teams. They can ask questions, find answers from your Knowledge Base, create support tickets, and receive ticket updates without leaving Teams. Before getting into how to setup Desk365 AI Agent

When several support tickets arrive at once, support agents need clear helpdesk priorities to decide which issues to handle first. A service outage affecting multiple users requires a different response from a routine account question. Without clear prioritization criteria, critical issues can remain unresolved while

Create and track tickets from Microsoft Teams chats and channels with Desk365, without switching away from the tools your team already uses. Ticket requesters can create help desk tickets in Microsoft Teams, track support tickets, reply to agents, and receive updates through the Support

Desk365 lets you integrate your helpdesk directly into Microsoft Teams, making it easier for contacts to raise support requests and support agents to manage tickets without constantly switching between applications. Microsoft Teams integration with Desk365 is powered by a Support Bot and Agent Bot, giving both contacts

Choosing how to pay for your Desk365 subscription should fit the way your organization handles billing. Whether you prefer to pay online or need to follow an invoice or purchase order process, Desk365 offers several payment options. Desk365 supports the following payment methods: Credit/ Debit Card ACH

The Desk365 Support Bot lets users create tickets, check ticket status, and communicate with your support team directly from Microsoft Teams. Before deploying it across your organization, you can customize the bot so it matches your company’s branding. In this guide you’ll learn how to: Customize and download

Audit logs in Desk365 provide a centralized view of activities performed across your helpdesk. Whether you’re reviewing configuration changes, investigating an issue, tracking ticket updates, or performing a compliance audit, audit logs help you quickly understand who performed an action, what changed, and when

Microsoft Intune integration with Desk365 requires an application to be registered in Microsoft Entra ID admin center. This application allows Desk365 to securely connect to your Microsoft Intune environment and synchronize managed devices into Asset Management. This guide walks you through creating the application, granting