Desk365 lets you assign special roles to contacts so they can oversee and manage support tickets created by others in their organization. This is done by marking a contact as a Company Manager or a Department Manager. These roles are commonly used when a customer wants a single

Managing customer information efficiently is just as important as managing support tickets. With the contact fields and company fields in Desk365, you can store richer context about the contacts and companies you support and use that data everywhere, from tickets and automation to notifications

Desk365 lets you choose the language used in both your agent portal, support portal and Support Bot, so your team and contacts can work in a language they’re comfortable with. This article walks you through: Where to find the languages settings How to set a default

Desk365 Premium includes advanced features designed for teams that need more structure, security, and automation as they scale. You can upgrade to the Premium plan in two ways: From the Desk365 website by visiting the Pricing page and selecting the Premium plan From within

Desk365’s AI Agent helps you deliver instant, accurate, and consistent support by answering customer questions using your existing knowledge. You can train it using your knowledge base, website content, files, Q&A and then deploy one or more AI Agents across multiple channels like your

The custom departments feature in Desk365 helps you organize support within a company by grouping contacts into departments such as HR, Finance, Sales, or IT. Departments always belong inside a company and are used to keep support requests, content, and communication well organized. Desk365 is flexible

The custom password policy feature in Desk365 allows administrators to define secure password rules and session settings for both the agent portal and the support portal. This helps ensure consistent security standards across your helpdesk while giving you control over password complexity, expiration, and session timeouts. This article explains how

Asset depreciation in Desk365 helps you track how an asset’s value decreases over time. This is especially useful for finance reporting, lifecycle planning, audits, and replacement decisions.  Depreciation in Desk365 is calculated monthly, ensuring that the asset’s book value is always up to date and reflects real usage time. 

Assets are the foundation of asset management. An asset represents any physical or digital item that your organization owns, uses, or manages – such as laptops, desktops, printers, monitors, software licenses, or network equipment. By creating assets in Desk365, you give your support and IT teams

Vendors represent the suppliers, manufacturers, or service providers from whom you procure hardware, consumables, or services. Maintaining accurate vendor records helps you track procurement details, manage warranties, and quickly reach the right contact when issues arise. By associating vendors with products and assets, your support and IT teams gain better visibility